This page contains information about delivery, personal pickup, and payment methods for purchases in the Alpska šola Bovec online store.
1. Delivery area
We deliver orders to addresses in Slovenia and the member states of the European Union that can be selected during the purchase process. Delivery is carried out by Pošta Slovenije or its contractual partner in the destination country.
If a specific country or region cannot be selected at checkout, delivery to this address is currently not available. To check for special delivery options, you can write to us before placing an order at info@alpskasola-bovec.si.
2. Delivery costs
| Delivery area | Value of goods | Standard delivery cost |
|---|---|---|
| Slovenia | Less than 80 EUR | 5 EUR |
| Slovenia | 80 EUR or more | Free |
| European Union countries | Less than 150 EUR | 15 EUR |
| European Union countries | 150 EUR or more | Free |
To determine eligibility for free delivery, the value of the goods is considered after applying discounts and before adding the delivery cost. Personal pickup at the store is free of delivery charges. The final cost is always displayed before placing the order. Any special conditions for very large, heavy, or otherwise demanding shipments must be shown to the customer before the order is placed.
3. Dispatch time
Products marked as in stock are generally dispatched as soon as possible, and no later than within three working days:
- for card payments or PayPal payments, after payment confirmation;
- for bank transfers, after payment is received in our account;
- for cash on delivery, after the order is accepted.
Saturdays, Sundays, and public holidays are not working days. If a different dispatch time is stated for an individual product, the time shown next to the product before placing the order applies.
If it turns out that a product is not available after an order has been placed, we will inform the customer without undue delay. We will not exchange the product for another without the customer's consent. If we cannot accept the order or a part of it, we will return any received payment without undue delay.
4. Delivery time
The dispatch time is not the same as the delivery time. After dispatch, the delivery time depends on the destination, the working hours of the delivery service, and traffic conditions. The customer will receive tracking information when provided by the delivery service.
The order will be delivered without undue delay and no later than 30 days after the conclusion of the contract, unless a different timeframe was agreed upon before the purchase. If delivery within the agreed timeframe is not possible, we will inform the customer and act in accordance with their statutory rights.
5. Address and receipt of shipment
When placing an order, the customer must provide a complete and correct delivery address and reachable contact details. The order is delivered to the address provided by the customer in the order.
If delivery is unsuccessful due to the recipient's absence, subsequent collection or redelivery will be carried out according to the rules of the delivery service. Additional costs incurred due to an incorrectly stated address or unjustified refusal of a correctly delivered shipment may be charged to the customer if they were previously communicated appropriately and were actually incurred.
Failure to collect the shipment does not in itself constitute a valid withdrawal from the contract. The consumer must notify the provider of the withdrawal with an unambiguous statement in accordance with the instructions on the page Returns, exchanges, and complaints.
6. Damaged shipment
Upon receipt, we recommend inspecting the outer packaging. If the shipment is visibly damaged, the recipient should immediately note the damage with the delivery person if possible and photograph it.
Please notify us of any damage or missing contents as soon as possible at info@alpskasola-bovec.si and include your order number and photos. Failure to report immediately to the delivery person does not deprive the consumer of their legal rights regarding non-conforming goods.
7. Personal pickup
If the personal pickup option is shown during the checkout process, the customer can pick up the order at the Alpska šola Bovec store, Mala vas 111, 5230 Bovec. We will notify the customer via email or phone when the order is ready and inform them of the pickup deadline.
The customer should wait for the notification that the order is ready before coming to pick it up. Pickup is possible during the store's valid opening hours. If the order is not paid for in advance, the customer shall pay for it in the store using a payment method available there.
8. Payment methods
The following are available in the online store depending on the country and chosen pickup method:
- payment by credit card;
- payment via PayPal;
- payment by bank transfer;
- cash on delivery - only for delivery in Slovenia;
- payment in store upon personal pickup.
Available options are displayed at checkout. The provider does not charge additional fees for cash on delivery.
9. Payment by card or PayPal
Payment is processed by the selected payment service provider. Pre-authorization, reservation, or charging of the payment instrument does not mean that the provider has accepted the order. The sales contract is concluded in accordance with the General terms and conditions of the online store.
If the order is not accepted, the reserved amount will be released, or the received payment will be returned to the used payment method without undue delay. The time required for the refund to be visible on the account may depend on the bank or payment service provider.
10. Bank transfer
After placing an order, the customer receives payment details and instructions. When making the transfer, please use the correct reference or order number. Order processing begins after payment is received, unless explicitly agreed otherwise.
If we do not receive payment within the timeframe specified in the payment instructions, we may cancel the order. Any costs incurred by the customer's bank or currency conversion fees are borne by the customer.
11. Cash on delivery
Cash on delivery is available only for delivery within Slovenia, when this option is shown at checkout. The provider does not charge an additional fee for this payment method. The customer pays for the shipment upon receipt using a method enabled by the delivery service.
12. Invoice
The provider issues an invoice to the customer in accordance with applicable regulations. The invoice may be attached to the shipment or sent electronically to the email address provided by the customer when ordering.
13. Contact
For questions regarding delivery, payment, or order status, write to us at info@alpskasola-bovec.si or call +386 51 688 562.