FAQ

Add the selected products to the cart, proceed to checkout, and enter your delivery and payment details. Before confirming, verify the selected products, their quantities, the delivery address, and the payment method.

After successfully placing an order, you will receive an automatic order confirmation. This message does not mean that the order has been accepted for processing. We will notify you about the dispatch in a separate email.

The following are available:

• payment by credit or debit card;
• PayPal;
• payment via pro forma invoice or bank transfer;
• cash on delivery for orders delivered within Slovenia;
• payment upon personal collection, when this option is selected.

For payments via pro forma invoice, the order will be dispatched after payment is received.

No. As a rule, you can also place an order without prior registration.

A user account allows for easier viewing of orders, saved information, and return requests. Login is performed using a one-time security code sent to your email address.

Create a user account.

If you wish to change or cancel an order, please email us as soon as possible at info@alpskasola-bovec.si. We can only perform a change or cancellation if the order has not yet been processed or dispatched.

You can enter your discount code in the appropriate field in the cart or during the checkout process. Before confirming the order, check if the discount was applied correctly. As a rule, discount codes cannot be added retroactively.

We deliver orders within Slovenia and to European Union countries that can be selected during the checkout process. If your country is not on the list, please contact us at info@alpskasola-bovec.si before placing an order.

Slovenia:

• for purchases under €80, delivery is €5;
• for purchases of €80 and over, delivery is free.

European Union:

• for purchases under €150, delivery is €15;
• for purchases of €150 and over, delivery is free.

The final delivery cost is displayed before order confirmation.

In-stock products are generally dispatched as soon as possible, within three working days at the latest:

• for card or PayPal payments: after order confirmation;
• for bank transfers: after receipt of payment;
• for cash on delivery: after the order is accepted.

We do not dispatch orders on Saturdays, Sundays, or holidays. During periods of high order volume or other unforeseen circumstances, dispatch times may be extended.

Once your order has been dispatched, you will generally receive a shipping confirmation via email, along with tracking information if provided by the carrier.

Yes. If personal collection is available, you can select it at checkout. Collection is free of charge. Please only come to collect your order after receiving notification that it is ready.

Please check the condition of the shipment upon receipt. If you notice any damage to the packaging or contents, record it with the courier immediately if possible, and take photos.

Send us your order number, a description of the damage, and photos of the external packaging and the damaged product at info@alpskasola-bovec.si as soon as possible.

Read more about delivery and payment.

Yes. Consumers may withdraw from the contract within 14 days of receiving the product without providing a reason. You must notify us of your withdrawal within 14 days of receipt. You must then send or return the product within 14 days of sending the withdrawal notice.

You can submit a request via your user account. Select the appropriate order and the Request Return option.

You can also send a return notice to info@alpskasola-bovec.si. Please include your order number and the items you wish to return.

Športne dejavnosti, Jernej Skok s.p.
Mala vas 111
5230 Bovec
Slovenia

We do not accept cash-on-delivery shipments.

The direct cost of returning a product is borne by the buyer, unless the product is incorrect, damaged, or subject to a valid claim.

If you would like a different size or a different product, please notify us within 14 days of receiving your order. The product must be unused, clean, undamaged, and provided with all original tags and accessories. Exchanges are subject to stock availability.

The buyer covers the cost of shipping the product back to us. We cover the cost of shipping the replacement item once. For any subsequent exchanges, the buyer covers the shipping costs both ways.

We issue refunds within 14 days of receiving the notice of withdrawal. We may withhold the refund until the returned product is received or until proof that the item was sent is provided.

We generally issue refunds using the same payment method used for the purchase, unless agreed otherwise.

Send your order number, a description of the issue, and photos of the product and packaging (if damaged) to info@alpskasola-bovec.si. For valid claims, we cover the costs of return and re-delivery.

Read the detailed terms for returns, exchanges, and claims.

When choosing, refer to the size guide for the individual brand and your own measurements. Cuts and sizes can vary between brands.

You can use our Size Guide. If you are between two sizes or unsure about your choice, send us your measurements, the desired product, and the intended use.

We strive to make product photos as accurate as possible. Due to screen settings, studio lighting, and variations between different production batches, minor discrepancies in color representation may occur.

The stock indicator shows the current availability of the product in the online store. In rare cases, discrepancies may occur due to simultaneous orders. If the ordered product cannot be fulfilled, we will notify you and offer an alternative or a refund.

On the Materials page, we present common materials and technologies from brands such as Patagonia, Karpos, Black Diamond, and Smartwool. Always follow the care instructions on the label of the individual product.

Yes. When helping you choose, we consider the intended use, your experience, environmental conditions, frequency of use, and other requirements. More information can be found on the Expert Advice page.

For technical and protective equipment, always follow the manufacturer's instructions. If you are unsure about the correct choice or use, seek professional assistance.

Open the My Account page, enter your email address, and proceed with the one-time security code that you will receive via email. There is no need to create a password.

In your user account, you can, among other things:

• review your orders;
• check your profile details;
• manage addresses;
• re-order selected items;
• submit a return request when available.

First, check your spam or junk folder and ensure that you entered the correct email address. If you haven't received the message after a few minutes, request the code again or email us at info@alpskasola-bovec.si.