Last updated: September 17, 2026
1. Provider
The online store at www.alpskasola-bovec.si is operated by:
ŠPORTNE DEJAVNOSTI, JERNEJ SKOK S.P.
brand name: Alpska šola Bovec
Mala vas 111, 5230 Bovec, Slovenia
company registration number: 6618243000
VAT ID: SI37925075
e-mail: info@alpskasola-bovec.si
phone: +386 51 688 562
registered in the Business Register of Slovenia (AJPES)
Hereinafter: provider.
2. Validity of general terms and conditions
These general terms and conditions govern the purchase of goods in the provider's online store. The product and price information displayed before placing an order, as well as the Delivery and Payment and Returns, Exchanges and Claims pages, are also an integral part of the contractual terms.
Separate booking conditions apply to rafting, ski school, and other activity reservations. These general terms and conditions apply to these services only if explicitly stated.
A consumer is a natural person who acquires or uses goods for purposes outside their professional or gainful activity. When the buyer is not a consumer, provisions regarding specific consumer rights apply only if stipulated by law or explicitly agreed upon.
Before placing an order, the buyer must have the opportunity to read, save, or print the terms and conditions and confirm their agreement to them. The version of the terms published at the time of placing an order applies to that specific order.
3. Product information
The main characteristics, price, and availability of goods are listed next to each product. Photographs are symbolic where indicated or where minor color deviations may occur due to screen settings. This does not limit the provider's legal liability for the accuracy of essential information and the conformity of the supplied goods.
Before use, the buyer must follow the manufacturer's instructions, warnings, and usage limitations. We recommend seeking appropriate professional advice when selecting personal protective, climbing, skiing, or other technical equipment.
4. Prices
All prices are quoted in Euros and include VAT unless explicitly stated otherwise. Delivery costs and any other charges are displayed before placing an order. The final price shown in the order summary at the time of placement applies to the order.
When lowering a price, the provider marks the previous price in accordance with applicable regulations. Discount codes and other benefits may be used only under the published conditions of each offer. Various benefits are not cumulative, unless explicitly stated otherwise.
If a price or other essential information is obviously incorrect, the provider will inform the buyer without undue delay. The provider is not obliged to accept an order containing an obvious error. If payment has already been made, the amount paid will be refunded to the buyer without undue delay.
5. Ordering process
- The buyer selects the product, variant, and quantity and adds it to the cart.
- In the cart, they can review and modify products and their quantities.
- They enter contact information and choose a delivery method or personal pickup.
- They select an available payment method.
- Before placing the order, they verify the products, prices, costs, data, and contractual documentation.
- They place the order using a function that clearly indicates the payment obligation.
The buyer can correct errors before placing the order by using the editing options for the cart and data during the purchasing process. After placing an order, a correction request can be sent as soon as possible to info@alpskasola-bovec.si. The provider will make the change if the order has not yet been processed or dispatched. This does not affect the consumer's legal right of withdrawal.
6. Receipt of order and conclusion of contract
A submitted order constitutes the buyer's offer to purchase the selected goods. An automated email confirming receipt of the order only confirms that the provider has received the order and does not constitute acceptance of the order.
For delivery, the sales contract is concluded when the provider sends an email notification to the buyer that the goods have been dispatched. For personal pickup, the contract is concluded when the provider notifies the buyer that the order is ready for collection. If the notification covers only part of the order, the contract is concluded only for the goods listed in that notification.
Pre-authorization, reservation, or charging of a payment method does not in itself constitute acceptance of the order. If the provider does not accept the order, the reserved amount will be released or the payment already received will be refunded without undue delay to the payment method used, unless the buyer explicitly agrees otherwise.
7. Availability and rejection of order
The provider may reject an order, particularly if the product is out of stock, if payment cannot be executed or verified, if the buyer's information is insufficient for the order, if there is an obvious error in price or description, or if there is a reasonable suspicion of abuse. The provider will inform the buyer about the rejection and any potential refund without undue delay.
If part of the order is unavailable, the provider will not replace the product without the buyer's consent. The buyer may accept the delivery of the remaining goods or reject the partial fulfillment if it would be of no value to them.
8. Contract archiving and languages
The contract is concluded in the Slovenian language. If the online store enables purchase in another language, the contract may also be concluded in the language of the selected version of the store.
Information about the order and the concluded contract is stored in the provider's records in accordance with the law and the privacy policy. The buyer receives order information via email. If they have a user account, the information may also be accessible within the account. A copy of the contract data can be requested via email.
9. Payment methods
Depending on the choice displayed at the end of the purchase, the following are possible:
- payment by payment card;
- payment via PayPal;
- payment on delivery, when available;
- payment by bank transfer;
- payment in-store upon personal pickup.
For bank transfers, the buyer must make the payment within the deadline specified in the payment instructions. If payment is not received on time, the provider may cancel the order. For payment on delivery, the delivery service may charge a fee if it was displayed to the buyer before placing the order.
Payments are processed by the provider or selected payment service providers. The provider does not store full payment card details. Any payment verification is carried out in compliance with applicable security and personal data protection rules.
10. Delivery and personal pickup
The provider delivers to Slovenia and countries of the European Union that can be selected at the end of the purchase. The available methods, costs, and estimated delivery times are displayed before placing an order and are described in more detail on the Delivery and Payment page.
The provider fulfills the contract without undue delay and no later than 30 days after its conclusion, unless another deadline has been agreed upon. If delivery within the agreed time is not possible, the buyer's legal rights apply.
For personal pickup, the provider notifies the buyer when the order is ready. The buyer must pick up the order within the communicated deadline. Details regarding the location, pickup time, and payment are provided in the notification and on the delivery page.
11. Transfer of risk
The risk of loss or damage to the goods passes to the consumer when the consumer or a third party designated by the consumer, other than the carrier, physically receives the goods. If the consumer arranges the transport themselves with a carrier not offered by the provider, the risk passes upon the delivery of the goods to that carrier.
12. Consumer right of withdrawal from the contract
For contracts concluded at a distance, the consumer generally has the right to withdraw from the contract within 14 days of receipt of the goods without stating a reason. The method of exercising the right, deadlines, return costs, payment refunds, liability for diminished value, and legal exceptions are detailed on the Returns, Exchanges and Claims page, where a withdrawal form is also published.
Voluntary exchange of goods, if offered by the provider, is separate from the legal right of withdrawal and does not limit the consumer's statutory rights.
13. Conformity of goods and warranty
The provider is liable for non-conformity of goods in accordance with the Consumer Protection Act. The consumer may first request free restoration of conformity by repair or replacement, or under legal conditions, also a proportionate reduction in the purchase price or withdrawal from the contract.
The warranty is separate from the legal liability for conformity and applies under the warrantor's conditions. The procedure in case of non-conformity, deadlines, notification method, and information about the warranty are published on the Returns, Exchanges and Claims page.
14. Complaints
The buyer can send a complaint to info@alpskasola-bovec.si or by mail to the address ŠPORTNE DEJAVNOSTI, JERNEJ SKOK S.P., Mala vas 111, 5230 Bovec, Slovenia. The complaint should include contact details, the order number, and a description of the problem, with supporting evidence attached if necessary. The provider will handle the receipt without undue delay and strive for an amicable resolution.
15. Out-of-court resolution of consumer disputes
The provider does not recognize any out-of-court consumer dispute resolution body as competent for resolving consumer disputes that a consumer could initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act, unless otherwise stated in individual cases.
If the provider rejects a consumer's complaint, they will also provide the information required by applicable law on out-of-court resolution of consumer disputes when responding.
16. Protection of personal data
The provider processes personal data for the purpose of order fulfillment, payment, delivery, compliance with legal obligations, and other purposes on the legal bases described in the Privacy Policy.
17. Force majeure
The provider is not liable for delay or non-performance resulting from an event that could not have been reasonably foreseen, prevented, or avoided. The provider will inform the buyer about such an event and its impact on the order without undue delay. This provision does not limit the consumer's legal rights, especially rights in case of non-delivery of goods.
18. Final provisions
The law of the Republic of Slovenia applies to the contract. For consumers, the choice of law does not affect the protection afforded to them by the mandatory provisions of the law of the country of their habitual residence, where applicable.
Any invalidity of an individual provision does not affect the validity of the remaining provisions. The materially and locally competent court is responsible for resolving disputes in accordance with applicable regulations.
The provider may change the terms for future orders. Changes do not affect contracts concluded before the entry into force of the amended terms.