FAQ
How quickly do you respond to inquiries?
How quickly do you respond to inquiries?
As a rule, we respond to inquiries within 24 hours. In our response, we will confirm availability, suggest a date and time, and send you all the key information for your participation.
What information should I include in the inquiry?
What information should I include in the inquiry?
To help us prepare the best offer quickly, please include the following in your message:
- chosen activity (e.g., rafting, canyoning, kayaking)
- preferred date or period
- number of people
- age of children (if any)
- preferred language for the guide (SL/EN/IT/DE)
Is the equipment included in the price?
Is the equipment included in the price?
For most activities, all necessary technical equipment is included (e.g., helmet, wetsuit, life jacket). In our response to your inquiry, we will let you know exactly what is included and what you need to bring with you.
What do I need to bring with me?
What do I need to bring with me?
Usually you need:
- a swimsuit and a towel
- a change of clothes
- water (in summer)
- optional: sports shoes that can get wet
Specific recommendations may vary depending on the activity and the season, so you will receive them in the confirmation.
Is rafting suitable for beginners and families?
Is rafting suitable for beginners and families?
Yes. Rafting on the Soča River is also suitable for beginners and families. Suitability naturally depends on the chosen route, water levels, and the age of the children. Please include their ages in your inquiry, and we will advise you on the best option.
What if there is bad weather or the water level is too high?
What if there is bad weather or the water level is too high?
Safety comes first. If conditions are not suitable (e.g., water levels are too high), we will suggest an alternative date or another solution based on availability. We will inform you about the conditions in due time.
Where is the meeting point and how early should we arrive?
Where is the meeting point and how early should we arrive?
You will receive the meeting point and exact time in your confirmation. As a rule, we recommend arriving 10–15 minutes early so we can handle check-in and equipment preparation.
Who are we?
Our team is the heart of the Bovec Alpine School – it consists of experienced local guides and sales staff who have been passionately advising and equipping sports enthusiasts from all over the world for more than a decade.
We are connected by a love for nature, in-depth knowledge of the Bovec region, and a personal approach to every guest or customer. We are happy to share our tips and experience, ensuring that your time in the Soča Valley is safe, authentic, and unforgettable.